Chalet Soleil Privacy Policy
Chalet Soleil and its owners are committed to protecting and respecting your privacy.
This statement sets out how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.
For the purpose of the Date Protection Act 1998 (the Act) your data is being collected by Chalet Soleil (T/A Mrs M Tydeman), Goldings, East End Road, Stonham Aspal, Stowmarket, Suffolk, IP14 6AS, England.
Who are we? Chalet Soleil is a privately-owned holiday accommodation business. We arrange the booking and provision of holiday rental accommodation. Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to The Owner, Mrs M Tydeman and sent by email to info@barncottages.co.uk
What information do we collect? The Owner collects information about you as part of the business process and functions. The information includes your name, address, telephone number and email address. And, in the event of returning bank payments, your bank account details are required.
What we use the information for? The Owner collects information about you to:
- Process the booking
- Communicate throughout the process of booking and managing your booking experience.
- Carry out our obligations arising from any contracts entered into by you and the Owner.
- Send you communications which may be of interest to you relating to holidays in Suffolk and at Barn Cottages.
- Analyse and review information for marketing purposes at Chalet Soleil.
Internet Cookies? Our website uses cookies to distinguish you from other users of our website. This helps to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site you are agreeing to our use of cookies. We use the following cookies:
- Strictly necessary cookies
- Analytical/performance cookies
- Functionality cookies
- Targeting cookies
Other third parties including for example advertising networks and providers of external services that we use, may also use cookies, over which we have no control. These are likely to be analytical/performance or targeting cookies.
Who do we share your information with? The Owner may pass on your details to individuals such as key holders/cleaners only as part of the business process and functions. This is to ensure that your holiday booking may be managed and provided to the highest standards. We keep your information securely and do not share it with third parties other than outlined in the statement or where permitted by law.
How do we treat your information? All details you give to the Owner at any time will be kept for the period of your booking, holiday and such reasonable period thereafter. We keep your information securely and do not share this with third parties other than as set out in this statement. Only names, contact details and booking preferences will be used for marketing purposes unless you are informed otherwise when you provided the information. The Owners and third parties (key holders/cleaners) to whom we disclose customer details may contact you. If you do not wish to received communication set out in this statement, please unform us as soon as possible by letter or email.
How do I find out more about information rights? In the first instance please contact the Owner should you have any query about how your information is being collected, processed and used. The information Commissioners website also contains further useful information and advice: ww.ico.org.uk
Maria & Charles Tydeman
Chalet Soleil